Thank you for shopping with Modora Casa. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers.

Order Processing

All orders placed on our website are processed within 1–2 business days after confirmation. Once your order has been processed and shipped, you will receive a confirmation email or message with the shipping details and tracking information.

Shipping Time

Delivery times may vary depending on your location. Typically, orders are delivered within 3–7 business days after dispatch. However, delivery times may vary due to factors such as courier service delays, holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before completing your purchase. In some cases, we may offer free shipping on selected products or promotional offers.

Order Tracking

Once your order has been shipped, you will receive a tracking number which allows you to track the status of your delivery through the courier partner’s website.

Delivery Issues

If you experience any issues with your delivery, such as delays, missing packages, or incorrect shipping details, please contact our support team. We will do our best to assist you and resolve the issue as quickly as possible.

Incorrect Address

Please ensure that the shipping address provided during checkout is accurate and complete. Modora Casa is not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.

Damaged or Missing Items

If you receive a damaged package or notice missing items in your order, please contact our support team within 48 hours of receiving the delivery. We will review the issue and provide assistance accordingly.

Contact Us

If you have any questions regarding our shipping policy or your order, please contact our support team through our website or email.